Personalized Tariff Platform for the Italian MVNO Market
UNO Mobile partnered with PUMA Billing to build a flexible and personalized tariff management platform designed to improve customer experience and strengthen subscriber retention in Italy.
The Challenge
UNO Mobile needed a more flexible tariff delivery system tailored to individual customer needs.
Project objectives included:
- adapting tariffs based on user preferences;
- increasing service flexibility;
- offering additional customer benefits;
- improving the overall mobile experience.
The Solution
Together with PUMA Billing, UNO Mobile implemented a new tariff delivery platform.
Flexible Tariff Management
The platform enabled:
- personalized tariff plans;
- adaptive data and communication packages;
- more convenient subscription management.
Retail Partnership Ecosystem
Customers gained access to promotional offers and benefits through partner retail chains, including:
These integrations significantly increased the attractiveness of UNO Mobile’s offerings.
Result
Through its partnership with PUMA Billing, UNO Mobile successfully:
- improved tariff flexibility;
- strengthened customer retention;
- enhanced user experience;
- reinforced its position in the Italian mobile market.